1. Seller
These terms govern sales made on this website by IDEX, 148/152 Route de la Reine, 92100 Boulogne-Billancourt, France.
2. Products
Products are new washing machines described as accurately as possible. Photos are non-contractual.
3. Prices
Prices are shown in euros, all taxes included (TTC). Delivery is free. The price applicable is the one displayed at the time of order.
4. Orders
The contract is concluded once you confirm your order and receive our confirmation email. IDEX may cancel orders in case of payment problems or unavailable stock, with full refund.
5. Payment
Payment is due at the time of order via the secure methods offered at checkout.
6. Delivery
Free delivery throughout France within 1 to 2 business days. See the Delivery page for details.
7. Withdrawal
You have 14 days from receipt to withdraw. See the Returns & exchanges page.
8. Warranties
Legal guarantee of conformity (2 years, art. L217-3 et seq. Consumer Code) and guarantee against hidden defects (art. 1641 et seq. Civil Code), in addition to manufacturer warranty.
9. Disputes
French law applies. In case of dispute you may use a consumer mediator free of charge, or the EU online dispute platform (ec.europa.eu/consumers/odr).