14-day right of withdrawal
In accordance with the French Consumer Code (art. L221-18), you may withdraw from your purchase within 14 days of receiving the product, without giving any reason.
How to return
- Notify us of your decision via the contact page, stating your order number
- Return the product unused, in its original packaging, to: Mallory Bertrand, Rue de la Fuye 814, 79600 Airvault, France
- Return shipping costs are borne by IDEX for appliances
Refund
We refund the full amount, including original delivery, within 14 days of receiving your withdrawal notice, using the payment method used for the order. We may withhold the refund until the product is received back.
Exchange and defects
Faulty or damaged products are exchanged or refunded free of charge. All products benefit from the 2-year legal guarantee of conformity (art. L217-3 and following) and the guarantee against hidden defects.